Terms & Conditions | Patra Travels Private Limited

Patra Travels Private Limited (Formerly Known as Patra Tours And Travels)

CIN: U79120OD2026PTC052252
PAN: AAQCP6094A
GSTIN: 21AAQCP6094A1ZH

Registered Office:
Plot No. 1151, 1st Floor, Royal Palace Campus, Tankapani Road, Adjacent to Radhika Tower, Near Rabi Talkies, Bhubaneswar, Odisha, India – 751018

Toll-Free: 1800-120-8464
WhatsApp: +91 83379-11111
Landline: +91-674-3558890

Effective Date: 01 June 2026

INTRODUCTION

These Terms and Conditions ("Terms") govern the access to, browsing of, use of, and transactions conducted through the website, mobile applications, booking systems, payment gateways, offices, call centers, WhatsApp channels, social media platforms, and all products and services offered by Patra Travels Private Limited ("Company", "Patra Travels Private Limited", "We", "Us", or "Our").

By accessing our website, submitting an enquiry, requesting a quotation, making a payment, confirming a booking, using our services, or otherwise interacting with Patra Travels Private Limited, you agree to be legally bound by these Terms and Conditions, Privacy Policy, Cancellation & Refund Policy, and all service-specific terms applicable to your booking.

If you do not agree with these Terms, you must discontinue use of our services immediately.

ELIGIBILITY

You must be at least 18 years of age and legally competent to enter into binding contracts under applicable laws.

You represent and warrant that all information provided by you is true, accurate, complete, and current.

Patra Travels Private Limited reserves the right to refuse service, reject bookings, suspend accounts, or cancel reservations if any information is found to be false, misleading, incomplete, fraudulent, or unlawful.

SERVICES OFFERED

Patra Travels Private Limited operates as a travel agency, destination management company (DMC), tour operator, transportation provider, booking facilitator, hospitality facilitator, event organizer, and travel technology service provider.

Services include but are not limited to:

Domestic Tour Packages

International Tour Packages

Customized Holidays

Pilgrimage Tours

Corporate Tours

Educational Tours

Group Tours

MICE Services

Flight Ticket Booking

Railway Ticket Facilitation

Bus Ticket Booking

Cruise Bookings

Hotel Reservations

Resort Reservations

Jungle Camp Bookings

Guest House Bookings

Car Rental Services

Tempo Traveller Rentals

Mini Coach Rentals

Luxury Coach Rentals

Employee Transportation

Government Transportation Contracts

Airport Transfers

Event Transportation

Passport Assistance

Visa Assistance

Travel Insurance Facilitation

Foreign Exchange Facilitation

Event Management Services

Concierge Services

Medical Tourism Facilitation (non-medical services only)

The Company reserves the right to modify, suspend, discontinue, or introduce any service at its sole discretion without prior notice.

BOOKINGS AND CONFIRMATIONS

All bookings are subject to availability.

A booking shall be deemed confirmed only upon receipt of the required payment and issuance of a written confirmation by Patra Travels Private Limited

Any quotation, proposal, estimate, itinerary, package cost, or promotional price is indicative and subject to change until booking confirmation.

Patra Travels Private Limited reserves the right to refuse any booking without assigning reasons.

BOOKING ON BEHALF OF OTHERS

Any individual making a booking on behalf of family members, friends, employees, colleagues, delegates, guests, or other travelers represents and warrants that they are duly authorized to act on behalf of such persons.

The person making the booking shall be responsible for communicating these Terms and Conditions to all travelers and ensuring compliance.

All travelers shall be deemed bound by these Terms and Conditions.

PRICING

All prices are subject to availability and revision until final confirmation.

Prices may change due to:

Fuel Price Increases

Government Taxes

GST Revisions

Permit Fees

Toll Charges

Supplier Price Revisions

Foreign Exchange Fluctuations

Seasonal Demand

Regulatory Changes

Airport Charges

Hotel Rate Changes

Any additional charges imposed after booking due to governmental requirements or supplier revisions shall be payable by the customer.

PAYMENTS

Patra Travels Private Limited may require advance payment, milestone payment, partial payment, or full payment depending upon the service booked.

Payments may be accepted through:

UPI

Net Banking

Credit Cards

Debit Cards

Bank Transfers

Payment Gateways

Digital Wallets

Approved Online Payment Methods

GST and applicable taxes shall be charged in accordance with prevailing laws.

Payment gateway charges, bank charges, transaction charges, foreign exchange charges, and convenience fees may be non-refundable.

PAYMENT DISPUTES AND CHARGEBACKS

Customers agree not to initiate chargebacks, payment reversals, or payment disputes for services duly provided, booked, reserved, confirmed, or arranged by Patra Travels Private Limited

Any fraudulent, unauthorized, or unjustified chargeback shall entitle Patra Travels Private Limited to recover:

Outstanding Amounts

Bank Charges

Chargeback Fees

Collection Costs

Legal Fees

Administrative Expenses

The Company reserves the right to suspend or terminate services pending resolution of any payment dispute.

THIRD-PARTY SUPPLIERS

Patra Travels Private Limited acts as a facilitator, booking agent, coordinator, intermediary, or representative for various independent suppliers including:

Airlines

Hotels

Resorts

Transport Operators

Cruise Companies

Visa Facilitation Agencies

Insurance Providers

Foreign Exchange Partners

Railway Service Providers

Tourism Service Providers

Patra Travels Private Limited shall not be responsible for:

Supplier Delays

Supplier Cancellations

Supplier Insolvency

Overbooking

Denial of Boarding

Service Deficiencies

Supplier Negligence

Operational Disruptions

Supplier Policy Changes

All such services remain subject to the respective supplier's terms and conditions.

TRAVEL DOCUMENTS

Travelers are solely responsible for obtaining, carrying, and maintaining valid:

Passports

Visas

Permits

Travel Insurance

Vaccination Certificates

Identity Documents

Foreign Exchange Approvals

Government Authorizations

Patra Travels Private Limited shall not be liable for losses resulting from invalid, expired, incorrect, incomplete, or insufficient documentation.

VISA DISCLAIMER

Patra Travels Private Limited only assists in documentation and application procedures.

Visa issuance, rejection, delays, approvals, or requests for additional documents are solely determined by the respective embassy, consulate, immigration authority, or government agency.

No guarantee is provided regarding visa approval.

Visa fees, government charges, embassy fees, courier fees, consultation fees, and documentation charges are generally non-refundable.

MEDICAL FITNESS

Travelers are responsible for ensuring that they are medically fit to undertake travel.

Any medical condition, disability, allergy, pregnancy, health concern, or special requirement must be disclosed before booking.

Patra Travels Private Limited shall not be liable for medical emergencies, hospitalization, illness, injury, disability, or death occurring during travel except where directly caused by proven gross negligence of the Company.

TRAVEL INSURANCE

Customers are strongly advised to purchase adequate travel insurance covering:

Medical Emergencies

Trip Cancellation

Trip Curtailment

Baggage Loss

Personal Accident

Travel Delays

Emergency Evacuation

Patra Travels Private Limited shall not be responsible for losses that could have been covered by travel insurance.

VEHICLE RENTAL AND TRANSPORTATION SERVICES

Vehicles shall be allocated based on operational availability and booking requirements.

Patra Travels Private Limited reserves the right to provide a similar, equivalent, or upgraded vehicle if the originally allocated vehicle becomes unavailable due to operational reasons, maintenance, breakdown, accident, government restrictions, permit issues, force majeure events, or other circumstances beyond reasonable control.

Vehicle photographs displayed on websites, brochures, advertisements, social media platforms, quotations, and promotional materials are for illustrative purposes only. Actual vehicle model, make, color, year of manufacture, seating arrangement, features, and amenities may vary.

Customers shall ensure that the number of passengers and luggage does not exceed the legally permitted capacity of the vehicle.

Patra Travels Private Limited shall not be responsible for delays arising from:

Traffic Congestion

Road Closures

Weather Conditions

Natural Calamities

Political Disturbances

Government Restrictions

Accidents

Mechanical Breakdowns

Law Enforcement Checks

Permit Delays

Strikes

Transport Disruptions

Any event beyond the Company's reasonable control.

DRIVER AND PASSENGER CONDUCT

Drivers are authorized to refuse transportation to any passenger who:

Appears intoxicated

Uses abusive language

Engages in unlawful conduct

Threatens safety

Damages property

Violates applicable laws

Customers and passengers shall:

Maintain respectful behavior

Follow safety instructions

Wear seat belts where applicable

Comply with applicable laws and regulations

Refrain from carrying prohibited substances, weapons, explosives, hazardous materials, or illegal items

Patra Travels Private Limited reserves the right to terminate transportation services without refund in cases of misconduct.

HOTELS, RESORTS AND ACCOMMODATION

Accommodation providers operate independently and establish their own policies regarding:

Check-In

Check-Out

Cancellation

Refunds

Room Upgrades

Guest Conduct

Security Deposits

Customers shall comply with the policies of the respective accommodation provider.

Patra Travels Private Limited shall not be liable for:

Hotel Overbooking

Service Deficiencies

Maintenance Issues

Facility Closures

Room Allocation Disputes

Supplier Negligence

Acts or omissions of accommodation providers

FLIGHTS, TRAINS, CRUISES AND OTHER TRANSPORTATION

Flight schedules, train schedules, cruise schedules, ferry schedules, and transportation timings are controlled by respective operators.

Patra Travels Private Limited shall not be responsible for:

Flight Delays

Flight Cancellations

Schedule Changes

Route Changes

Missed Connections

Supplier Operational Failures

Denial of Boarding

Overbooking

Customers are advised to verify schedules directly with the respective operator prior to departure.

CUSTOMER RESPONSIBILITIES

Customers shall:

Provide accurate information

Make payments on time

Carry valid travel documents

Follow applicable laws

Respect local customs and regulations

Follow instructions provided by authorities, suppliers, guides, drivers, and representatives

Any loss arising from inaccurate information supplied by the customer shall remain the sole responsibility of the customer.

BAGGAGE AND PERSONAL BELONGINGS

Customers are solely responsible for their baggage, documents, cash, valuables, jewelry, electronic devices, passports, tickets, and personal belongings.

Patra Travels Private Limited shall not be liable for:

Loss

Theft

Damage

Misplacement

Delay in delivery

Confiscation by authorities

Customers are encouraged to secure appropriate insurance coverage for valuables and personal property.

UNUSED SERVICES

No refund shall be provided for any unused services after commencement of travel, including but not limited to:

Hotel Nights

Meals

Sightseeing

Transportation

Transfers

Entry Tickets

Guided Tours

Activities

Excursions

Any service voluntarily not utilized by the customer.

FORCE MAJEURE

Patra Travels Private Limited shall not be liable for any delay, interruption, modification, cancellation, loss, damage, injury, expense, inconvenience, or failure to perform services arising directly or indirectly from circumstances beyond reasonable control, including but not limited to:

Natural Disasters

Floods

Cyclones

Earthquakes

Pandemics

Epidemics

Acts of God

War

Terrorism

Civil Unrest

Political Disturbances

Government Orders

Travel Restrictions

Lockdowns

Strikes

Labor Disputes

Utility Failures

Cyber Incidents

Transportation Disruptions

Supplier Failures

In such circumstances, refunds, credits, rescheduling, or alternative arrangements shall be subject to recovery from suppliers and applicable policies.

LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Patra Travels Private Limited shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages.

Patra Travels Private Limited shall not be liable for:

Loss of Profits

Business Interruption

Loss of Revenue

Loss of Opportunity

Mental Distress

Emotional Distress

Reputational Damage

Missed Travel Arrangements

Missed Events

Missed Connections

Loss of Data

Loss of Personal Property

The aggregate liability of Patra Travels Private Limited arising out of any claim shall not exceed the total amount actually paid by the customer for the specific service giving rise to the claim.

INDEMNIFICATION

The customer agrees to indemnify, defend, and hold harmless Patra Travels Private Limited, its directors, shareholders, officers, employees, agents, representatives, affiliates, contractors, suppliers, and partners from and against all claims, liabilities, damages, losses, penalties, costs, and expenses, including legal fees, arising from:

Violation of these Terms

Fraudulent Activities

Misuse of Services

Violation of Applicable Laws

Damage to Property

Injury Caused by the Customer

Breach of Contractual Obligations

Provision of False Information

ELECTRONIC COMMUNICATIONS CONSENT

By submitting an enquiry, booking, payment, or service request, customers expressly consent to receiving communications from Patra Travels Private Limited through:

Phone Calls

SMS

Mobile Applications

Push Notifications

RCS Messages

Other Electronic Communication Channels

Such communications may include:

Booking Confirmations

Payment Updates

Travel Notifications

Customer Support Messages

Promotional Communications

Feedback Requests

Service Announcements

CALL RECORDING CONSENT

Customers acknowledge and agree that calls made to or from Patra Travels Private Limited may be monitored and recorded for:

Quality Assurance

Training Purposes

Fraud Prevention

Security

Dispute Resolution

Legal Compliance

Recorded communications may be used as evidence in dispute resolution and legal proceedings where permitted by law.

INTELLECTUAL PROPERTY RIGHTS

All trademarks, logos, trade names, software, website content, databases, graphics, photographs, videos, designs, marketing materials, and intellectual property displayed by Patra Travels Private Limited are owned by or licensed to the Company.

No content may be copied, reproduced, modified, distributed, transmitted, published, displayed, or commercially exploited without prior written permission.

WEBSITE AND TECHNOLOGY DISCLAIMER

Patra Travels Private Limited does not guarantee uninterrupted operation of its website, mobile applications, payment gateways, booking systems, APIs, servers, communication channels, or digital services.

Technical interruptions, maintenance activities, cyber incidents, internet outages, third-party failures, and software issues may occur from time to time.

The Company shall not be liable for losses arising from such interruptions.

PRIVACY AND DATA PROTECTION

The collection, storage, processing, use, disclosure, transfer, and protection of personal information by Patra Travels Private Limited shall be governed by the Company's Privacy Policy, as amended from time to time.

By using the Company's services, the customer expressly consents to the collection and processing of personal information necessary for booking fulfillment, customer support, legal compliance, fraud prevention, service improvement, and operational requirements.

Customers acknowledge that certain information may be shared with airlines, hotels, resorts, transport operators, visa facilitation agencies, insurance providers, government authorities, payment gateways, and other service providers for the purpose of delivering requested services.

FRAUD PREVENTION

Patra Travels Private Limited reserves the right to verify customer identity, booking information, payment details, travel documents, and supporting records at any stage before, during, or after a booking.

The Company may refuse, suspend, cancel, or terminate any booking, transaction, account, or service if fraudulent, suspicious, unauthorized, unlawful, or misleading activity is detected or reasonably suspected.

Patra Travels Private Limited reserves the right to report suspected fraud, identity theft, cybercrime, payment fraud, document forgery, chargeback abuse, or unlawful conduct to appropriate authorities.

RIGHT TO REFUSE SERVICE

Patra Travels Private Limited reserves the absolute right to refuse, suspend, cancel, restrict, or terminate any service, booking, reservation, quotation, or transaction without liability where:

Applicable laws require such action;

Safety concerns arise;

Fraud or suspected fraud is detected;

False information is provided;

Payment obligations are not fulfilled;

Customer conduct is abusive, threatening, unlawful, discriminatory, disruptive, or harmful;

The Company reasonably believes continuation of the service may expose it to legal, operational, reputational, financial, or security risks.

TERMINATION

Patra Travels Private Limited may terminate any booking, service, customer relationship, website access, or account immediately and without prior notice in the event of:

Breach of these Terms and Conditions;

Fraudulent conduct;

Payment default;

Misuse of services;

Security concerns;

Violation of applicable laws;

Threats to personnel, suppliers, or property.

Termination shall not affect any rights, remedies, obligations, or liabilities accrued prior to termination.

CLASS ACTION WAIVER

To the maximum extent permitted by applicable law, customers agree that any dispute, claim, or controversy against Patra Travels Private Limited shall be brought solely in an individual capacity and not as a plaintiff, claimant, participant, or member in any class action, representative action, collective action, group action, or similar proceeding.

Customers expressly waive any right to participate in any class or collective legal action against Patra Travels Private Limited

DISPUTE RESOLUTION

Patra Travels Private Limited believes in resolving disputes amicably and efficiently.

In the event of any dispute, claim, complaint, or controversy arising out of or relating to the services, bookings, transactions, policies, or these Terms and Conditions, the parties shall first attempt to resolve the matter through good-faith discussions and negotiations.

Customers shall provide Patra Travels Private Limited with a reasonable opportunity to investigate and respond to any complaint before initiating formal proceedings.

ARBITRATION

If a dispute cannot be resolved amicably within thirty (30) days, such dispute shall be referred to and finally resolved through arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and any statutory amendments thereto.

The arbitration shall be conducted by a Sole Arbitrator appointed by Patra Travels Private Limited

The seat and venue of arbitration shall be Bhubaneswar, Odisha, India.

The arbitration proceedings shall be conducted in the English language.

The arbitral award shall be final and binding upon the parties.

GOVERNING LAW

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of India, irrespective of conflict of law principles.

Any matter not subject to arbitration shall be governed exclusively by Indian law.

EXCLUSIVE JURISDICTION

Subject to the arbitration provisions contained herein, any legal proceedings arising out of or relating to these Terms and Conditions shall be subject exclusively to the jurisdiction of the competent courts located in Bhubaneswar, Odisha, India.

Customers irrevocably consent to the jurisdiction of such courts.

NO WAIVER

Failure by Patra Travels Private Limited to enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision or any other rights.

Any waiver shall be valid only if made in writing by an authorized representative of the Company.

SEVERABILITY

If any provision of these Terms and Conditions is determined by a court, tribunal, or competent authority to be invalid, unlawful, unenforceable, or void, such provision shall be deemed severed from these Terms and Conditions without affecting the validity and enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect.

ASSIGNMENT

Patra Travels Private Limited may assign, transfer, delegate, subcontract, or otherwise dispose of any rights, obligations, or responsibilities under these Terms and Conditions without prior notice to customers.

Customers may not assign, transfer, or delegate any rights or obligations under these Terms and Conditions without the prior written consent of Patra Travels Private Limited

ENTIRE AGREEMENT

These Terms and Conditions, together with the Privacy Policy, Cancellation & Refund Policy, booking confirmations, quotations, invoices, vouchers, itineraries, supplier conditions, and any service-specific agreements, constitute the entire agreement between the customer and Patra Travels Private Limited