Patra Travels Pvt. Ltd.

Patra Travels Private Limited (Formerly Known as Patra Tours And Travels)

CIN: U79120OD2026PTC052252
PAN: AAQCP6094A
GSTIN: 21AAQCP6094A1ZH

Registered Office:
Plot No. 1151, 1st Floor, Royal Palace Campus, Tankapani Road, Adjacent to Radhika Tower, Near Rabi Talkies, Bhubaneswar, Odisha – 751018, India

Toll-Free: 1800-120-8464
WhatsApp: +91 83379-11111
Landline: +91-674-3558890
Website: www.patratravels.com
Email: [email protected]

Effective Date: 01 June 2026

INTRODUCTION

Patra Travels Private Limited ("Company", "Patra Travels Private Limited", "We", "Us", or "Our") respects and values the privacy of its customers, website visitors, business partners, suppliers, employees, and other stakeholders.

This Privacy Policy explains how we collect, receive, store, process, use, disclose, transfer, retain, and protect personal information obtained through our website, mobile applications, booking platforms, payment systems, customer support channels, WhatsApp communications, social media platforms, offices, and other services.

By accessing our services, submitting information, making enquiries, requesting quotations, making payments, confirming bookings, or using our services, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information:

Full Name
Date of Birth
Gender
Nationality
Residential Address
Business Address
Email Address
Mobile Number
Emergency Contact Information
Travel Information:
Passenger Details
Travel Itineraries
Travel Preferences
Accommodation Preferences
Flight Details
Visa Information
Insurance Information
Travel History
Identity Information:
Passport Details
Visa Documents
Government-issued Identification Documents
Driving License Details
PAN Details
GST Details
Aadhaar Information where legally permitted
Payment Information:
Transaction References
UPI References
Payment Gateway References
Invoice Information
Billing Details
GST Details
Technical Information:
IP Address
Browser Information
Operating System
Device Information
Website Usage Data
Network Information
Approximate Geographic Location
Cookie Information
Communication Information:
Emails
Phone Call Records
WhatsApp Communications
SMS Records
Chat Records
Customer Support Requests
Feedback and Survey Responses

HOW INFORMATION IS COLLECTED

Information may be collected through:

Website Forms
Booking Forms
Payment Pages
Mobile Applications
Customer Support Interactions
Call Centers
Emails
WhatsApp Messages
Social Media Platforms
Business Partners
Travel Suppliers
Third-Party Booking Platforms
Cookies and Tracking Technologies
Publicly Available Sources
Government Authorities where legally permitted

PURPOSE OF COLLECTION

Patra Travels Private Limited may collect and process information for:

Booking and Reservation Management

Travel Planning
Tour Package Operations
Hotel Reservations
Flight Ticket Bookings
Vehicle Rentals
Visa Assistance
Passport Assistance
Travel Insurance Facilitation
Customer Support
Complaint Resolution
Fraud Prevention
Identity Verification
Invoice Generation
Tax Compliance
Regulatory Compliance
Service Improvements
Marketing and Promotions
Customer Surveys
Business Analytics
Security Monitoring
Legal Proceedings
Risk Management

LEGAL BASIS FOR PROCESSING

We process information based on one or more of the following lawful grounds:

Customer Consent
Performance of a Contract
Compliance with Legal Obligations
Legitimate Business Interests
Fraud Prevention
Protection of Legal Rights
Regulatory Requirements

CONSENT

By submitting information to Patra Travels Private Limited, users consent to:

Collection of information
Processing of information
Storage of information
Sharing of information where necessary
Receiving service-related communications
Receiving booking-related communications
Receiving payment-related communications
Receiving customer support communications

Where required by law, separate consent may be obtained for marketing communications.

COOKIES POLICY

Our website may use cookies, web beacons, pixels, scripts, and similar technologies.

These technologies help:

Maintain website functionality
Improve user experience
Remember preferences
Measure website performance
Analyze visitor behavior
Improve marketing effectiveness
Prevent fraud
Enhance security
Types of cookies may include:
Essential Cookies
Functional Cookies
Analytics Cookies
Performance Cookies
Advertising Cookies
Third-Party Cookies

Users may disable cookies through browser settings; however, certain website features may not function correctly.

ANALYTICS AND TRACKING TECHNOLOGIES

Patra Travels Private Limited may use:

Google Analytics
Google Tag Manager
Google Ads Conversion Tracking
Google Search Console
Meta Pixel
Facebook Conversion Tracking
Instagram Analytics
Microsoft Clarity
Bing Webmaster Tools
Heat Mapping Tools
Session Recording Tools
Customer Relationship Management Systems
These technologies help us understand user behavior, improve services, measure campaign performance, and optimize website functionality.

WHATSAPP, SMS, EMAIL AND ELECTRONIC COMMUNICATIONS

By submitting an enquiry, booking request, payment, or contact form, users expressly consent to receive communications through:

Phone Calls
SMS
WhatsApp
Email
Push Notifications
RCS Messages
Other Electronic Channels
Communications may include:
Booking Confirmations
Travel Updates
Payment Confirmations
Travel Documents
Support Responses
Feedback Requests
Promotional Offers
Service Announcements

CALL RECORDING

Calls made to or received by Patra Travels Private Limited may be monitored and recorded for:

Training Purposes
Quality Assurance
Fraud Prevention
Security Monitoring
Dispute Resolution
Regulatory Compliance
Legal Proceedings

Such recordings may be retained as required for legitimate business and legal purposes.

SHARING OF INFORMATION

Patra Travels Private Limited may share information with:

Hotels
Resorts
Airlines
Cruise Operators
Transport Providers
Travel Partners
Visa Processing Agencies
Insurance Providers
Foreign Exchange Partners
Payment Gateways
Banks
Technology Providers
Auditors
Legal Advisors
Government Authorities
Law Enforcement Agencies
Regulatory Bodies

Information shall be shared only to the extent necessary for service delivery, legal compliance, operational requirements, or protection of rights.

INTERNATIONAL DATA TRANSFERS

For international travel services, personal information may be transferred to destinations outside India.

Such transfers may be necessary for:

Hotel Reservations
Flight Bookings
Visa Applications
Insurance Services
Travel Arrangements
Destination Management Services

By using our international travel services, users consent to such transfers where necessary.

PAYMENT SECURITY

Online payments are processed through authorized payment gateways and banking partners.

Patra Travels Private Limited does not store complete:

Credit Card Numbers
Debit Card Numbers
CVV Details
UPI PINs
Internet Banking Passwords
Sensitive Authentication Credentials

Payment processing remains subject to the security measures implemented by authorized payment providers.

FRAUD PREVENTION

Patra Travels Private Limited reserves the right to verify:

Identity Documents
Payment Information
Travel Documents
Booking Information
Customer Credentials

Suspicious transactions may be investigated, suspended, reported, or canceled where fraud is suspected.

DATA RETENTION

Information may be retained for as long as necessary for:

Service Delivery
Accounting Purposes
Tax Compliance
Legal Compliance
Regulatory Requirements
Fraud Prevention
Dispute Resolution
Business Operations

Archived records may be maintained where required by applicable laws.

DATA SECURITY

Patra Travels Private Limited implements commercially reasonable administrative, technical, organizational, and physical safeguards to protect information.

Measures may include:

Access Controls
Encryption
Firewalls
Monitoring Systems
Authentication Mechanisms
Secure Hosting Environments

Despite such efforts, no system can guarantee absolute security.

USER RIGHTS

Subject to applicable laws, users may request:

Access to Personal Information
Correction of Inaccurate Information
Deletion of Information
Withdrawal of Consent
Restriction of Processing
Information Regarding Data Usage

Requests may be submitted through our official contact channels.

CHILDREN'S PRIVACY

Our services are not intended for independent use by individuals under eighteen (18) years of age.

Where information relating to minors is required for travel bookings, such information shall be provided by parents, guardians, or authorized representatives.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, booking systems, payment gateways, social media platforms, or external service providers.

Patra Travels Private Limited does not control and is not responsible for the privacy practices, content, security, or policies of such third parties.

Users should review the privacy policies of those websites separately.

GRIEVANCE OFFICER

For privacy-related concerns, complaints, requests, corrections, or inquiries, users may contact:

Grievance Officer

Patra Travels Private Limited

Email: [email protected]

Toll-Free: 1800-120-8464

WhatsApp: +91 83379-11111

Response Time: Within a reasonable period as required under applicable laws.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Patra Travels Private Limited shall not be liable for:

Unauthorized Access
Cyber Attacks
Data Breaches Beyond Reasonable Control
Third-Party Failures
Internet Disruptions
Technology Failures
Service Interruptions
Indirect or Consequential Damages

Nothing in this Privacy Policy shall create liability beyond what is required under applicable law.

POLICY UPDATES

Patra Travels Private Limited reserves the right to modify, amend, replace, update, or revise this Privacy Policy at any time.

The latest version published on the official website shall become effective immediately upon publication unless otherwise stated.

Continued use of our services after publication constitutes acceptance of the revised Privacy Policy.

GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the dispute resolution, arbitration, and jurisdiction provisions contained in the Terms and Conditions of Patra Travels Private Limited