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Customer Support (Toll Free)1800 120 8464

+91 83379 11111

info@patratravels.com

Table of Contents

  • General Principles
  • Right to Collect
  • General Exception 
  • Compliance with Laws and Law Enforcement 
  • Data Retention 
  • Deleting Your Information 
  • Changes in Privacy Policy
  • Phishing 
  • Contact Us

 

  • General Principles

Protecting your privacy is very much important to us. We have developed this Privacy Policy to protect your personal information inclusive of sensitive personal data and keep it confidential.

We take all the necessary steps to protect your privacy rights on systems and websites controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

We also cannot warrant the security of the information, which you transmit to us.

We categorize information about you (collectively referred to as “Personal Information”) as follows:

  • Profiling Information: Information which you provide when you Subscribe or register for a Service
    • Information about your personal identity such as race, gender, marital status, religion, age etc.;
    • Your financial information such as your banking details and any information relating to your income and lifestyle levels; and
    • Your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like.
    • Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers
  • Transactional Information: Transactional history (other than banking details) about your e-commerce activities.
  • Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our Services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts’ forum communications, fax-mail communications, membership of mailing lists etc.
  • Stored Information: Data either created by you or by a third party which is intended for the purpose of making preliminary inquiry for example, names, e-mail id and phone numbers.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services.”

We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent.

If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use our Services in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise.

We are not liable to you or any third party for any damages (as defined in the Terms and Conditions of our website) that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

 

  • Right to Collect

By accepting the Terms and Conditions, you agree that we may collect and store your Personal Information as long as you Subscribe to or use our Services subject to the limitations set out in this Privacy Policy.

We collect your Profiling and Account Information for the following reasons:

  • We need your identity details, contact details, banking information and account history to manage our relationship with you and provide Services to you. We will only disclose this information as provided for in clause 3 below.
  • We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

We collect and store your Service Usage and Transactional Information to:

  • determine and verify the Service Charges payable by you and to administer our relationship with you;
  • comply with any statutory or regulatory requirement;
  • compile statistical and demographical profiles about you for our business and marketing activities and to customize our Services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in a non-aggregated form which is not capable of being used or interpreted in such a manner as to identify you; and

We collect and store your Correspondence Information and Personal Identifiers to:

  • comply with our obligations under clause 3 below; and
  • monitor your use of our Services in order to ensure your compliance with our User Rules as provided for in clause 3 below.

We will only disclose Correspondence Information and Personal Identifiers under the provision mentioned below.

Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties.

Some of our own websites use “cookies” so that we can provide you with more customized information when you return to our website. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a “cookie”, giving you the chance to decide whether or not to accept it. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.

You acknowledge and agree that in the interests of improving personalization and Service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).

 

  • General Exception

If we are required to intercept, disclose, monitor and/or store your Personal Information:

  1. by law;
  2. to conduct our business;
  3. to secure our systems; or
  4. to enforce our own rights, we will do so in the manner as prescribed by legislation.

Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages (as defined in the the Terms and Conditions of our Site) howsoever arising from such interception, disclosure, monitoring and storage.

In order to ensure that all our Users comply with the User Rules, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.

“To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.”

We may under certain circumstances procure an element of the Services from a third party service provider for example we may use third party advertising companies to serve advertisements when you visit our Website. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party. These companies may also use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. More information about this practice and your choices about not having this information used by these companies would be available with the respective third parties.

In addition to the general limitation in the Terms, we will not be liable to you or any other third party for any damages (mentioned in the Terms and Conditions of our website) suffered by you or any other third party howsoever arising from the disclosure of your Personal Information. Your only remedy under such circumstances will be to end this agreement.

  • Compliance with Laws and Law Enforcement

Our team cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will also disclose any information including Sensitive Personal Data or Information about You to government and law enforcement agencies without your permission as we, in our sole discretion, believe necessary or appropriate to respond to valid claims and legal process, to protect the property and our business rights or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Our team may also provide Your Personal Information including Sensitive Personal Data or Information to various governmental authorities including tax authorities upon any demand or request from them.

  • Data Retention

We retain Personal Information or Sensitive Personal Data or Information only for as long as We believe it to be necessary for purposes set out herein for which the Personal Information or Sensitive Personal Data or Information was collected, subject to any legal requirements for the data to be retained for longer periods of time.

  • Deleting Your Information

If You wish to have the Personal Information or Sensitive Personal Data or Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id admin@patratravels.com.

  • Changes in Privacy Policy

From time to time We may update this Privacy Policy. Your continued use of our Website and the Services constitutes Your acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.

  • Phishing

Identity theft and the practice currently known as “phishing” are of great concern for us. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

  • Contact Us

If  you have any questions about this Privacy Policy, the practices of Platform or Your dealings with the Website, You can contact us at admin@patratravels.com or you can write and send a letter to us at the below address :-

PATRA TOURS AND TRAVELS

(An Unit of Panthasala Pvt. Ltd.)

Registered Address

149B, Ashok Nagar, In-front of Allahabad Bank, Near Raj-Mahal Square, Bhubaneswar – 751009, Odisha, India.

Head Office Bhubaneswar

Plot No.38, Ashok Nagar, Bhubaneswar, Odisha – 751009

Puri Address

C1/B1, Hira Saroj Residency, CT Road, Puri – 752002, Odisha, India.

Toll-free
1800-120-8464

Telephone

(+91) 674 – 2598161, (+91) 9090903500 (WhatsApp)

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